Our Story

About SwiftFix UK

Founded in 2018, we've grown from a small London team into one of the UK's most trusted home services networks — built on quality, honesty and care.

The SwiftFix UK Team
Who We Are

A Team Built on Trust & Craftsmanship

SwiftFix UK was founded in 2018 by two tradespeople who were tired of seeing homeowners let down by unreliable contractors. We set out to build something different — a home services company where trust, transparency and quality come first.

Today, we're a network of over 400 vetted engineers and specialists working across 50+ UK cities. Every one of our team members is trade-qualified, fully insured and DBS-checked before they ever step foot in a customer's home.

Whether you need a dripping tap fixed or a full kitchen refurbishment, you'll get the same reliable, professional service — backed by our industry-leading workmanship guarantee.

2018
Founded
400+
Engineers
50+
Cities
Our Values

What We Stand For

Everything we do is guided by these core principles — they're not just words, they're the foundation of every job we take on.

🤝
Honesty & Transparency
Upfront pricing before work begins. No hidden charges, no surprise invoices. What we quote is what you pay.
🏆
Quality Craftsmanship
We only accept the best. Every engineer is rigorously vetted and must maintain a 4.8+ rating to stay on our platform.
⏱️
Reliability & Punctuality
We show up on time, every time. If we're ever delayed, we'll let you know immediately — and make it right.
🛡️
Safety First
DBS-checked engineers, £5m public liability insurance and strict COVID-safe working procedures — always.
♻️
Environmental Care
We use eco-friendly products where possible and responsibly dispose of all waste from every job we complete.
💬
Customer First
Real human support — not chatbots. Our UK-based team is available 7 days a week to answer your questions.
Our Leadership

Meet the Team Behind SwiftFix

Experienced industry professionals passionate about transforming home services in the UK.

JH
James Hartley
Co-Founder & CEO
Former master plumber with 18 years' experience. Passionate about raising standards across the UK trades industry.
SP
Sarah Phillips
Co-Founder & COO
Operations expert with a background in scaling service businesses. Leads our engineer vetting and quality assurance.
DK
David Khan
Head of Engineering
Qualified electrical engineer with 14 years in domestic and commercial projects across the North of England.
LT
Laura Thompson
Customer Experience Director
Ensures every customer interaction exceeds expectations. Leads our 5-star support team from our Birmingham office.
Customer Satisfaction

Building Long-Term Relationships

We don't just complete jobs and move on. We build genuine relationships with our customers, many of whom have been with us since we first started in 2018.

Our 4.9-star average rating across 3,200+ reviews isn't just a number — it's a reflection of the care and dedication our team puts into every single job, no matter how big or small.

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Happy customers shaking hands with SwiftFix engineer
Accreditations

Certified, Registered & Recognised

Our engineers hold the industry's most important qualifications and certifications.

🔥
Gas Safe
Registered
NICEIC
Approved
🏆
Which? Trusted
Trader
🛡️
TrustMark
Registered
Checkatrade
Verified